Your Privacy, Our Priority

We are committed to protecting your personal data and respecting your privacy—whether you use evooia as an Individual (for example, as a client or patient) or as a Professional (for example, a clinic, practitioner, or other specialist) (collectively, “User”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use the evooia mobile app and its related services (together, the “Service”). Please review this policy carefully to understand how we handle your personal data.

Data Controller & Processor

• Professionals (Data Controller): If you use the Service in connection with a Professional (e.g., a clinic/practitioner), that Professional is the Data Controller for any client/patient data (including health-related data) that is generated, uploaded, or shared through the Service. The Professional determines the purposes and means of processing in accordance with applicable laws.
• Individuals (standalone use): If you use the Service on your own (for example, by downloading the app and creating an account directly), Mojo Innovation AG acts as Data Controller for the personal data processed to provide and operate the Service for you (as described in this Privacy Policy).
• Individuals (used with a Professional): If you use the Service in connection with a Professional (for example, you are invited, linked, or otherwise associated with a Professional’s account/workspace), the Professional is typically the Data Controller for personal data processed in that context, and Mojo Innovation AG acts as Data Processor on the Professional’s behalf.
• Company (Processor / Provider): evooia (a product by Mojo Innovation AG, incorporated in Zurich, Switzerland) acts as Data Processor where it processes personal data on behalf of Professionals, and ensures appropriate technical and organizational safeguards.

1. Scope of this Privacy Policy

This Privacy Policy applies to information that we collect from Users (Individuals and Professionals) when they use the evooia mobile app and the related services required to operate it.

2. Data Collection and Use

What Data Do We Collect?

• Registration Information: We collect User name and email address to set up and manage User account, authenticate a User, and provide customer support — legal basis: performance of contract and our legitimate interest in account security.

• Individuals may capture ‘before/after’ images and related metadata in the app. By default, these images are securely stored both on the Individuals ****device and in our encrypted cloud storage. This allows individuals to access their images across devices and ensures secure backup.

  Individuals control how these images are shared:

  • Individuals may choose whether or not to authorize their Professional to view the stored images (where a Professional relationship exists).
  • Individuals may authorize a Professional to use selected images for educational purposes (e.g., explaining treatments to other Individuals).
  • Individuals may authorize the Company to use selected images to demonstrate the Service to potential Professionals.

  All such sharing requires the Individual’s consent, which can be withdrawn at any time.”

• Ratings and Feedback: We may ask the Individual to rate the app or care experience. If the Individual opts in, we’ll publish the Individual’s feedback (e.g. testimonials); otherwise it remains private between the Individual and respective Professional (if applicable) — legal basis: consent and legitimate interest.

• Messaging Data: When individuals use our secure in-app chat, we collect the content of messages (text, images, attachments), timestamps, and sender/recipient identifiers. Where chat is used in connection with a Professional, this is processed on behalf of that Professional to facilitate communication and record-keeping — legal basis: performance of contract and compliance with applicable data protection requirements.

• Diagnostics: We collect pseudonymized and/or aggregated crash reports and performance metrics to identify and fix bugs, optimize app stability, and tailor feature development — legal basis: our legitimate interest in service quality.

3. Data Storage, Data Retention and Data Security